{"product_id":"can-i-have-a-word-dealing-with-performance-behaviour-or-attitude-in-difficult-situations-paperback","title":"Can I Have A Word? Dealing with performance, behaviour or attitude in difficult situations. - Paperback","description":"\u003cp\u003eby \u003cb\u003eSue Tonks\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eHow many times have you heard the phrase \u003cstrong\u003e\"Can I have a word?\"\u003c\/strong\u003e whether at work, school or home. How did it make you feel - anxious, nervous or downright fearful?\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cul\u003e\u003cli\u003eWhat to say and what not to say in difficult conversations.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cul\u003e\u003cli\u003eKnow which words cause power shifts.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cul\u003e\u003cli\u003eHow to keep control without creating animosity, hurt or blame, and\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cul\u003e\u003cli\u003eEstablish plans to prevent the same problem re-occurring.\u003c\/li\u003e\u003c\/ul\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eMaybe, as a manager, parent or teacher you have had to say these words? You may have struggled and been left baffled as you lost control of the conversation and worsened relationships.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eSue... Sue Tonks\u003c\/strong\u003e, international leadership and management trainer, has developed magical and mind-blowing techniques to help you deal with these struggles AND now she shares them with you: \u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003e\"Can I Have A Word?\"\u003c\/strong\u003e is written in a practical and fun way, with fabulous illustrations and video links to enhance your experience and achieve the results you want.\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 240\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.55 x 8.5 x 5.5 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 03, 2023\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42125023248519,"sku":"9781913579494","price":18.9,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/2623\/2711\/files\/694690d2b2aae849e095227fae561221.webp?v=1732574552","url":"https:\/\/booksby.splitshops.com\/products\/can-i-have-a-word-dealing-with-performance-behaviour-or-attitude-in-difficult-situations-paperback","provider":"Books by splitShops","version":"1.0","type":"link"}