{"product_id":"co-creating-value-in-organizations-with-itil-4-a-guide-for-consultants-executives-and-managers-paperback","title":"Co-Creating Value in Organizations with Itil 4: A Guide for Consultants, Executives and Managers - Paperback","description":"\u003cp\u003eby \u003cb\u003eDavid Barrow\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003ci\u003eCo-creating Value in Organizations with ITIL 4\u003c\/i\u003e expands on the principle of value co-creation described in ITIL 4. Based on the author's personal experience across different business sectors, he presents valuable insight and practical guidance on how to balance ITIL with real world situations. It is an essential read for every executive who is concerned about the long-term viability and value of their organization. Key topics include: - Why ITIL is more than just IT - Defining value - Balancing organizational values - Balancing supplier value - Delivering value to customers - The value of reporting - Adopting a practice-based approach - Embedding continual service\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eAfter working for IBM, Fidelity International, and Cap Gemini, David Barrow became an independent IT service management consultant covering digital transformations and service management process re-engineering projects in several sectors for various global clients. He has also been a panellist on the 'ITSM Crowd' YouTube channel and the Service Management Social podcast, discussing digital service management and its value to enterprise.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 174\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e May 01, 2023\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42157226229895,"sku":"9780113318513","price":56.54,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/2623\/2711\/files\/0ab3f0f1075049dd8eaef61b5e3bb72e.webp?v=1733249501","url":"https:\/\/booksby.splitshops.com\/products\/co-creating-value-in-organizations-with-itil-4-a-guide-for-consultants-executives-and-managers-paperback","provider":"Books by splitShops","version":"1.0","type":"link"}