{"product_id":"consumer-management-in-the-internet-age-how-customers-became-managers-in-the-modern-workplace-hardcover","title":"Consumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace - Hardcover","description":"\u003cp\u003eby \u003cb\u003eJoshua Sperber\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eConsumer Management in the Internet Age: How Customers Became Managers in the Modern Workplace analyzes online consumer management, a practice in which customers monitor, report on, and-sometimes unwittingly-discipline workers through writing and posting online reviews. Based on case studies of the websites Yelp and Rate My Professors (RMP), Joshua Sperber analyzes how online reviewing, a popular contemporary hobby, tells us much about the collapse of the barriers separating work and leisure as well as our need for collective purpose and community wherever we can find it. This book explores the economic implications of online reviews, as reviews provide both valuable free content for websites and surveillance of, respectively, restaurant servers and college instructors.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eJoshua Sperber is assistant professor of political science and history at Averett University.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 144\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.5 x 9 x 6 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e March 15, 2019\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42117326897287,"sku":"9781498592215","price":198.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/2623\/2711\/files\/4860f09299d54b2dbbd816941a5d0c88.webp?v=1732523662","url":"https:\/\/booksby.splitshops.com\/products\/consumer-management-in-the-internet-age-how-customers-became-managers-in-the-modern-workplace-hardcover","provider":"Books by splitShops","version":"1.0","type":"link"}