{"product_id":"create-impeccable-hotel-customer-service-improve-hotel-guest-satisfaction-and-increase-retention-paperback","title":"Create Impeccable Hotel Customer Service: Improve Hotel Guest Satisfaction And Increase Retention - Paperback","description":"\u003cp\u003eby \u003cb\u003eTaylor Cully\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eHotels face rapidly changing guest behaviors, preferences, and expectations. Properties that can deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you're looking for ways to improve hotel guest satisfaction at your property, consider these eight provenWowrategies. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eImagine that every hotel guest you serve walked out the door and told just five people how amazing their experdirectlywas... To get it right, it's going to take so much more than good customer service. It'll be the 'little things that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES': MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. A MORE remarkable experience that is shared time and time again.\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 82\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.2 x 9 x 6 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 29, 2021\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42097888788615,"sku":"9798775753740","price":13.48,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/2623\/2711\/files\/3970e21f5db6398d3aef105fc32a8e7f.webp?v=1732357071","url":"https:\/\/booksby.splitshops.com\/products\/create-impeccable-hotel-customer-service-improve-hotel-guest-satisfaction-and-increase-retention-paperback","provider":"Books by splitShops","version":"1.0","type":"link"}