{"product_id":"customer-experience-design-book-simplest-way-to-understand-the-fundamentals-of-customer-experience-in-the-digital-age-paperback","title":"Customer Experience Design Book: Simplest Way to Understand the Fundamentals of Customer Experience in the Digital Age - Paperback","description":"\u003cp\u003eby \u003cb\u003eRajat Chawla\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis is said to be the 'Age of the Customer' where business battles will be won through differentiated customer experience.\u003c\/p\u003e\u003cp\u003eThere is a huge need for customer experience professionals, as well as aspiring customer centric companies, to learn and apply the winning principles of delivering great customer experience. \u003c\/p\u003e\u003cp\u003eThis Customer Experience Design Book is written to help individuals and organizations get fundamental understanding of the customer experience domain through interactive exercises and illustrations.\u003c\/p\u003e\u003cp\u003eThe book also provides guidance to those who want to become an Internationally Certified Customer Experience Professional (CCXP), the accreditation provided by CXPA after a thorough assessment. \u003c\/p\u003e\u003cp\u003eUltimately, this book is a unique resource that is designed to help individuals and organizations across the globe raise the bar of customer experience.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 206\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.54 x 9 x 6 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e December 31, 2018\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42109577068679,"sku":"9781644294413","price":77.74,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/2623\/2711\/files\/ef622628ab25037ecbf6e1423314fd1d.webp?v=1732476760","url":"https:\/\/booksby.splitshops.com\/products\/customer-experience-design-book-simplest-way-to-understand-the-fundamentals-of-customer-experience-in-the-digital-age-paperback","provider":"Books by splitShops","version":"1.0","type":"link"}