{"product_id":"difficult-conversations-in-education-health-and-social-care-how-to-talk-about-what-really-matters-and-what-to-do-when-it-all-goes-wrong-paperback","title":"Difficult Conversations in Education, Health and Social Care: How to Talk about What Really Matters and What to Do When It All Goes Wrong - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eBecky Edwards\u003c\/b\u003e (Author), \u003cb\u003eChris Smethurst\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis accessible guide combines evidence-based research with practical experience to help develop effective communication skills for navigating difficult or challenging situations.\u003c\/p\u003e\u003cp\u003eThe book delves into what it means to be an effective and confident communicator, before addressing how to approach those often-avoided 'difficult conversations.' Key features include: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eStrategies for tackling tough topics, from handling emotional outbursts to addressing both conscious and unconscious reactions\u003c\/li\u003e \u003cli\u003eApproaches for discussing sensitive issues like trauma, sexuality, gender, race, and serious concerns\u003c\/li\u003e \u003cli\u003eEngaging case studies, scenarios, activities, and top tips to support discussions\u003c\/li\u003e \u003cli\u003ePractical advice on how to enhance communication skills and prevent difficult conversations from escalating\u003c\/li\u003e \u003cli\u003eExploring concepts and techniques that can be applied across various professions and in personal life\u003c\/li\u003e \u003c\/ul\u003e\u003cp\u003eThe authors emphasise the importance of applying the right skills, knowledge, and experience to transform a challenging conversation into an effective, solution-focused, and collaborative exchange. With innovative ideas for making tough discussions more manageable, this book is an invaluable resource for professionals in education, social services, healthcare, and similar fields.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eBecky Edwards \u003c\/strong\u003eis a Senior Lecturer in Childhood Studies at the University of Chichester, UK, an award-winning children's author and co-founder of the Parent and Carers Support Organisation (PACSO). In her roles as a primary school teacher, children's centre manager, and lecturer, Becky has extensive experience of supporting children, students, and families from diverse backgrounds in many different situations.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eChris Smethurst \u003c\/strong\u003eis Co-Director of the Institute of Education, Health, and Social Sciences at the University of Chichester, UK. Chris has a background in community work, youth work, residential childcare, and field social work, specialising in learning disabilities and mental health teams. Together with Becky, Chris co-developed the 'From Adversity to University' project, which helps marginalised individuals engage with higher education.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 180\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.4 x 9.21 x 6.14 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e June 06, 2025\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":44612829872263,"sku":"9781032559841","price":51.82,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/2623\/2711\/files\/n5PysrYPrE9781032559841.webp?v=1779015008","url":"https:\/\/booksby.splitshops.com\/products\/difficult-conversations-in-education-health-and-social-care-how-to-talk-about-what-really-matters-and-what-to-do-when-it-all-goes-wrong-paperback","provider":"Books by splitShops","version":"1.0","type":"link"}