{"product_id":"let-me-speak-to-the-manager-paperback","title":"Let Me Speak to the Manager! - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eDaniel M. Boland\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eOnce your customer asks to speak to the manager, your business is on the line and your reputation is at risk. If you do not handle the situation sensitively, it's all downhill from there. Let Me Speak to the Manager! teaches how to keep customers from reaching the point of total frustration. Dr. Boland presents an in-depth explanation of how a manager's influence and leadership can change employee attitudes. The key to avoiding unpleasant events is to make sure they do not occur. Let Me Speak to the Manager! teaches how to work with salespeople, employees, and customers.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eDANIEL M. BOLAND, Ph. D., \u003c\/b\u003ehas master's degrees in Theology and in Education, a doctorate in Psychology, and three years of post-doctoral work in human behavior, group processes, and applied behavioral science. He taught, supervised, and counseled at the University of Notre Dame and Arizona State University. He opened a private consulting practice in Scottsdale, Arizona, eventually moving to Southern California in 1981.\u003cbr\u003e\u003cbr\u003e For more than fifty years, Dr. Boland counseled many individual clients and provided consulting services and seminars in ethics and leadership. His clients included businesses and religious institutions, government agencies and organizational leaders, attorneys and law firms. \u003cbr\u003e\u003cbr\u003e Dr. Boland published in several professional journals. His workbook \"A Talent for Ethics\" was used by a number of corporations and associations. His professional affiliations include life membership in the American Psychological Association. He has also been a member of the American Psychology-Law Society, the Society for Business Ethics, the Association for Practical and Professional Ethics, the World Future Society, and the Society for the Psychological Study of Social Issues.\u003cbr\u003e\u003cbr\u003e With decades of experience in academics, organizational leadership, and family life, Dr. Boland now studies and writes about the moral and psychological issues which erode the influence of Judeo-Christian principles, beliefs, and practices in American culture and life. \u003cbr\u003e\u003cbr\u003e He also maintains his blog, \"Away With Words,\" at drdanboland.com.\u003cbr\u003e\u003cbr\u003e \u003cbr\u003e\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 96\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.2 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e March 14, 2020\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":44441296666759,"sku":"9781532675690","price":16.2,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/2623\/2711\/files\/vZIXwVqixJ9781532675690.webp?v=1775893795","url":"https:\/\/booksby.splitshops.com\/products\/let-me-speak-to-the-manager-paperback","provider":"Books by splitShops","version":"1.0","type":"link"}