{"product_id":"perfect-phrases-for-customer-service-hundreds-of-ready-to-use-phrases-for-handling-any-customer-service-situation-paperback-1","title":"Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation - Paperback","description":"\u003cp\u003eby \u003cb\u003eRobert Bacal\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eTHE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME \u003c\/p\u003e\u003cp\u003eYou've heard it a million times: \"The customer is always right.\" But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. \u003c\/p\u003e\u003cp\u003e\u003ci\u003ePerfect Phrases for Customer Service\u003c\/i\u003e, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eDefusing bad situations before they get worse \u003c\/li\u003e\n\u003cli\u003eHandling complaints patiently and professionally \u003c\/li\u003e\n\u003cli\u003eSatisfying customers and increasing sales \u003c\/li\u003e\n\u003cli\u003eBuilding long-term relationships with important customers\u003c\/li\u003e\n\u003c\/ul\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eRobert Bacal\u003c\/b\u003e is the author of \u003ci\u003eManaging Performance\u003c\/i\u003e and \u003ci\u003eThe Complete Idiot's Guide to Consulting\u003c\/i\u003e, and he runs the management website work911.com.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 256\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.62 x 7.99 x 5.05 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e December 01, 2010\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42135737434247,"sku":"9780071745062","price":20.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/2623\/2711\/files\/5b98ccd2fbe686612a5e70d409167440_526741d9-1188-493b-aebe-20099ccb7c52.webp?v=1732651520","url":"https:\/\/booksby.splitshops.com\/products\/perfect-phrases-for-customer-service-hundreds-of-ready-to-use-phrases-for-handling-any-customer-service-situation-paperback-1","provider":"Books by splitShops","version":"1.0","type":"link"}