{"product_id":"service-is-front-stage-positioning-services-for-value-advantage-paperback","title":"Service Is Front Stage: Positioning Services for Value Advantage - Paperback","description":"\u003cp\u003eby \u003cb\u003eJ. Teboul\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eThis book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction to systematically explore the important issues of the field.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eJAMES TEBOUL is a professor at INSEAD, France in the field of Operations and Service Management. His main areas of research are supply chain management, quality management and management of services. Teboul has been the Director of the INSEAD International Executive Programme and a consultant to industrial \u0026amp; service organizations. He is a member of the editorial board of the \u003cem\u003eInternational Journal of Service Industry Management\u003c\/em\u003e and a leading business author and expert.\u003cbr\u003e\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 172\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.38 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e August 27, 2016\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":46372677943431,"sku":"9781349282494","price":89.08,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/2623\/2711\/files\/9ZlYucjWrq9781349282494.webp?v=1793346650","url":"https:\/\/booksby.splitshops.com\/products\/service-is-front-stage-positioning-services-for-value-advantage-paperback","provider":"Books by splitShops","version":"1.0","type":"link"}