{"product_id":"service-operations-management-a-strategic-perspective-paperback","title":"Service Operations Management: A Strategic Perspective - Paperback","description":"\u003cp\u003eby \u003cb\u003eJohn McManus\u003c\/b\u003e (Author), \u003cb\u003eMats Winroth\u003c\/b\u003e (Author), \u003cb\u003eJannis Angelis\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level.\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eJohn McManus is a strategist, researcher, author, advisor, speaker and teacher, and throughout his academic career and writings, he has brought strategy concepts to bear on many of the most demanding problems facing emerging economies, including global and national competition and firm strategy. Dr McManus research is widely cited and his papers have received international recognition and awards. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eMats Winroth is a Professor of Technology Management and Economics at Chalmers University of Technology, Sweden. He has an industrial background in product development and industrial engineering. \u003cp\u003e\u003c\/p\u003eJannis Angelis is a Docent in Operations Strategy in the Department of Industrial Economics and Management at KTH Royal Institute of Technology, Sweden. He has a background in venture capital, management consultancy and working for the United Nations. He has received four teaching and eight international research awards.\u003cbr\u003eJohn McManus is a strategist, researcher, author, advisor, speaker and teacher, and throughout his academic career and writings, he has brought strategy concepts to bear on many of the most demanding problems facing emerging economies, including global and national competition and firm strategy. Dr McManus research is widely cited and his papers have received international recognition and awards.\u003cbr\u003eMats Winroth is a Professor of Technology Management and Economics at Chalmers University of Technology, Sweden. He has an industrial background in product development and industrial engineering. \u003cp\u003e\u003c\/p\u003eJannis Angelis is a Docent in Operations Strategy in the Department of Industrial Economics and Management at KTH Royal Institute of Technology, Sweden. He has a background in venture capital, management consultancy and working for the United Nations. He has received four teaching and eight international research awards.\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 318\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.7 x 10.1 x 7.5 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e October 22, 2019\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42127848308871,"sku":"9781137609243","price":161.91,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/2623\/2711\/files\/c8a2f0418a72bea5fa7db078fc930628.webp?v=1732591112","url":"https:\/\/booksby.splitshops.com\/products\/service-operations-management-a-strategic-perspective-paperback","provider":"Books by splitShops","version":"1.0","type":"link"}