{"product_id":"serving-patrons-with-disabilities-perspectives-and-insights-from-people-with-disabilities-paperback","title":"Serving Patrons with Disabilities: Perspectives and Insights from People with Disabilities - Paperback","description":"\u003cp\u003eby \u003cb\u003eKodi Laskin\u003c\/b\u003e (Editor)\u003c\/p\u003e\u003cp\u003eIncorporating lessons learned from personal experiences of people with disabilities, this guide shares actionable advice on steps to make your library as accessible as possible to all patrons regardless of ability.\u003c\/p\u003e\u003cp\u003eEnsuring accessibility is more important than ever; however, answering questions of what needs to be done and why to make a library accessible can be an uncomfortable and daunting hurdle to true inclusion. This book is a safe, nonjudgmental tool for overcoming this awkwardness, offering readers practical, to-the-point information and guidance that complies with the Americans with Disabilities Act (ADA). Its contributors showcase real-world stories and viewpoints that illustrate ways to provide excellent customer service and a safe environment to all patrons regardless of ability. Readers will learn about\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ebridging the gap between people with disabilities and those without, through empathy, patience, and understanding;\u003c\/li\u003e\n\u003cli\u003etechniques for training staff and overcoming discomfort;\u003c\/li\u003e\n\u003cli\u003emaking your library accessible for people with mobility issues;\u003c\/li\u003e\n\u003cli\u003ehow to interact with and assist a person with limited sight or hearing;\u003c\/li\u003e\n\u003cli\u003eguidance for interacting with a service animal handler;\u003c\/li\u003e\n\u003cli\u003eadvice on library programming for people with learning differences; and\u003c\/li\u003e\n\u003cli\u003ebest practices for effective service to patrons who use a speech assistance device.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eKodi Laskin\u003c\/b\u003e, a graduate of Rollins College, has used her unique position as both a library assistant and a service animal handler to develop a training geared for libraries and businesses to learn about laws regarding service animals and their place in society. It is available through SEFLIN and NEFLIN. Laskin and her service animal, Piper, can still be found frequenting any and all libraries they come across.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 88\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.24 x 8.74 x 5.83 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e February 28, 2023\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42130115068039,"sku":"9780838937310","price":71.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/2623\/2711\/files\/374113ec85a18d3093b69bcaa13ec721.webp?v=1732608445","url":"https:\/\/booksby.splitshops.com\/products\/serving-patrons-with-disabilities-perspectives-and-insights-from-people-with-disabilities-paperback","provider":"Books by splitShops","version":"1.0","type":"link"}