{"product_id":"sharing-hidden-know-how-hardcover","title":"Sharing Hidden Know-How - Hardcover","description":"\u003cp\u003eby \u003cb\u003eKatrina Pugh\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eTo manage business operations - let alone innovate - amid frequent restructurings, outsourcings and retirements, leaders must \u003ci\u003equickly\u003c\/i\u003e capitalize on hidden know-how (knowledge). That is, know-how that lives inside their organizations or networks - in the teams, processes and experts that comprise them. \u003c\/p\u003e\u003cp\u003eYet, many organizations are coming up short in this race. Knowledge sharing and transfer have been reduced to reports, e-mails and tweets replacing vital personal interaction. The lack of meaningful conversation coupled with intense fragmentation across organizations and networks has left leaders floating in a sea of information and ideas without a map to channel insight into action.\u003c\/p\u003e \u003cp\u003e\u003ci\u003eSharing Hidden Know-How\u003c\/i\u003e starts the conversation that allows organizations to take what they know to the bank. The \"how-to\"\/\"how-act\" guidebook unveils Knowledge Jam, a facilitated collaborative method for helping organizations rediscover the fundamental discipline of knowledge transfer - the conversation.\u003c\/p\u003e \u003cp\u003eDeveloped by Katrina Pugh, president of AlignConsulting, the proven process uses human interaction to capture unwritten insights, and more importantly to put them to work. Offering a step-by-step process and practical tools, \u003ci\u003eSharing Hidden Know-How\u003c\/i\u003e will help any organization harness untapped knowledge to solve today's thorny problems: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eAccelerating New Product Development and Market and Segment Innovations\u003c\/li\u003e \u003cli\u003eMaximizing Combined Knowledge in Mergers Integrations, Restructurings, Off-shoring and Outsourcing\u003c\/li\u003e \u003cli\u003eOvercoming Information Overload (Focus on Social Media)\u003c\/li\u003e \u003cli\u003eSmoothing Executive Transitions and Succession Planning\u003c\/li\u003e \u003cli\u003eSmoothing Team Transitions\u003c\/li\u003e \u003cli\u003eSpreading Insight across Geographies and Network Partners\u003c\/li\u003e \u003cli\u003eTapping into Sales Insights\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eThe next generation of leadership effectiveness is about conversation and reflective facilitation, not just texts and tweets. \u003ci\u003eSharing Hidden Know-How\u003c\/i\u003e makes the case for intentional, conversation-based leadership, and provides the practice model to pull it off. Viewed from above, this important book is itself a conversation between Kate Pugh's basic propositions and those of a diverse group of other thinkers, all woven into a unified whole. Viewed on the ground, it is an intellectual joyride, coherent, insightful, promisingly pragmatic, and with just the right measure of the personal to fully reveal a fruitful mind in motion.\u003cbr\u003e -- \u003cb\u003eDavid Kantor, \u003c\/b\u003e director, Kantor Institute; author\u003ci\u003e, Reading the Room\u003c\/i\u003e (Jossey-Bass, 2012)\u003c\/p\u003e \u003cp\u003e\" This] book addresses one of the time-honored problems in organizations: 'How do you get people with experience, solutions and knowledge to share them effectively with those who need those valuable assets?' Technology, we now know, is not the answer--human discus-sion is.  Pugh] tells you how to structure and facilitate these important conversations.\"\u003cbr\u003e --\u003cb\u003eThomas H. Davenport\u003c\/b\u003e, President's distinguished professor of IT and Management, Babson College; author of \u003ci\u003eAnalytics at Work\u003c\/i\u003e and \u003ci\u003eThinking for a Living\u003c\/i\u003e.\u003c\/p\u003e \u003cp\u003e\"In this innovative and useful book Kate Pugh shows how you can be a far better knowledge practitioner just by releasing the power of talking in your organization. A fine example of the new generation of knowledge books.\"\u003cbr\u003e --\u003cb\u003eLarry Prusak\u003c\/b\u003e, author, \u003ci\u003eWorking Knowledge;\u003c\/i\u003e visiting scholar, Marshall School of Business, University of Southern California; and senior knowledge advisor to World Bank and NASA\u003c\/p\u003e \u003cp\u003e\" This book] meets an urgent need within leadership practices: an effective conversational process for capturing and transferring deep smarts.\"\u003cbr\u003e --\u003cb\u003eStephen Denning\u003c\/b\u003e, author, \u003ci\u003eThe Leader's Guide to Radical Management\u003c\/i\u003e and \u003ci\u003eThe Secret Language of Leadership\u003c\/i\u003e\u003c\/p\u003e \u003cp\u003e\"Leaders have long known that the 'know-how' of experienced teams is key to their orga-nizations' ability to achieve strategic goals. The challenge has always been to distill this wisdom and deploy it in a way that maximizes and accelerates its impact on organizational effectiveness.  This book] provides a practical approach to addressing this challenge, and, in so doing, improves competitiveness.\"\u003cbr\u003e --\u003cb\u003ePaul Lucidi\u003c\/b\u003e, chief information officer, Insulet Corporation\u003c\/p\u003e \u003cp\u003e\"A fantastic replacement for the long dormant and never used lessons-learned repository  This book provides well documented and effective tools for really learning from your orga-nization. As our business continues to go through transformational change, I hope to make good use of the Knowledge Jam to make that transformation efficient.\"\u003cbr\u003e --\u003cb\u003eSheryl Skifstad\u003c\/b\u003e, senior director, Supply Chain IT at a Fortune 100 company\u003c\/p\u003e\u003ch3\u003eFront Jacket\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eOne of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. However, most businesses find that the knowledge transfer process is rarely effective, as more often than not shared ideas fail to get put to work where they can have the biggest impact.\u003c\/p\u003e \u003cp\u003eSharing Hidden Know-How outlines a proven process aimed directly at this thorny problem. The book shows how to scope topics, foster the correct tone, conduct a knowledge capture event, and integrate found knowledge into the organization. Developed by Katrina Pugh (an expert in business planning and knowledge-based transformation) the Knowledge Jam method is unique among innovation processes in that it uses conversation (not simply databases, tweets or threads) to capture information and context. Context improves our ability to apply knowledge toward projects that improve productivity, competitiveness and innovation.\u003c\/p\u003e \u003cp\u003eThe Knowledge Jam process is built around the disciplines of facilitation, conversation, and translation. These bring into balance the coordination, expansion, and pragmatic \"pull\" of knowledge into its future uses around the organization. Knowledge Jam moves things along efficiently, with a shared sense of responsibility for helping last month's or last year's insights to transform into today's innovative products, functions or regional strategies.\u003c\/p\u003e \u003cp\u003eA practical hands-on resource, Sharing Hidden Know-How clearly shows how to define, sell, staff, launch, and evaluate a successful Knowledge Jam program. Pugh also makes a case for using Knowledge Jam as culture--of intention, openness, and stewardship--underpinning such tools of change as collaborative planning and social technology adoption.\u003c\/p\u003e \u003cp\u003eRich with case studies, how-to templates, and adaptations, Sharing Hidden Know-How gives leaders, facilitators and consultants a toolkit for handling today's thorny knowledge problems, and the disciplines to \"jam\" productively among the manager-musicians of our changing world.\u003c\/p\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eOne of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. However, most businesses find that the knowledge transfer process is rarely effective, as more often than not shared ideas fail to get put to work where they can have the biggest impact. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eSharing Hidden Know-How\u003c\/i\u003e outlines a proven process aimed directly at this thorny problem. The book shows how to scope topics, foster the correct tone, conduct a knowledge capture event, and integrate found knowledge into the organization. Developed by Katrina Pugh (an expert in business planning and knowledge-based transformation) the Knowledge Jam method is unique among innovation processes in that it uses conversation (not simply databases, tweets or threads) to capture information \u003ci\u003eand context\u003c\/i\u003e. Context improves our ability to apply knowledge toward projects that improve productivity, competitiveness and innovation. \u003c\/p\u003e\u003cp\u003eThe Knowledge Jam process is built around the disciplines of \u003ci\u003efacilitation, conversation, \u003c\/i\u003e and \u003ci\u003etranslation\u003c\/i\u003e. These bring into balance the coordination, expansion, and pragmatic \"pull\" of knowledge into its future uses around the organization. Knowledge Jam moves things along efficiently, with a shared sense of responsibility for helping last month's or last year's insights to transform into today's innovative products, functions or regional strategies. \u003c\/p\u003e\u003cp\u003eA practical hands-on resource, \u003ci\u003eSharing Hidden Know-How\u003c\/i\u003e clearly shows how to define, sell, staff, launch, and evaluate a successful Knowledge Jam program. Pugh also makes a case for using Knowledge Jam as culture--of \u003ci\u003eintention, \u003c\/i\u003e \u003ci\u003eopenness, and stewardship\u003c\/i\u003e--underpinning such tools of change as collaborative planning and social technology adoption. \u003c\/p\u003e\u003cp\u003eRich with case studies, how-to templates, and adaptations, \u003ci\u003eSharing Hidden Know-How\u003c\/i\u003e gives leaders, facilitators and consultants a toolkit for handling today's thorny knowledge problems, and the disciplines to \"jam\" productively among the manager-musicians of our changing world.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eKatrina Pugh\u003c\/b\u003e is president of AlignConsulting, specializing in business planning and knowledge-based transformation. Kate held leadership positions with PwC Consulting\/IBM, JPMorgan, Intel Corporation, and Fidelity Investments.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 272\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1 x 9.1 x 6 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e April 12, 2011\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42133668724871,"sku":"9780470876817","price":50.4,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/2623\/2711\/files\/bef99923a8830381308cc7b90ed12cdd.webp?v=1732635767","url":"https:\/\/booksby.splitshops.com\/products\/sharing-hidden-know-how-hardcover","provider":"Books by splitShops","version":"1.0","type":"link"}