{"product_id":"steady-work-paperback","title":"Steady Work - Paperback","description":"\u003cp\u003eby \u003cb\u003eEmily Adams\u003c\/b\u003e (Editor), \u003cb\u003eKaren Gaudet\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003e\u003cstrong\u003eSteady Work\u003c\/strong\u003e\u003c\/i\u003e\u003cstrong\u003e Reveals How to Implement a Continuous Improvement Operating System in Quick-Service Restaurants\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eAuthor and former Starbucks' Regional Manager Karen Gaudet offers practical and astute business guidance plus a heartfelt personal story about how \"Playbook,\" a continuous improvement business system, revitalized the retailer during the global financial crisis and helped employees in Newtown, CT, get through the worst week of their lives.\u003c\/p\u003e\u003cp\u003eLeaders who read \u003ci\u003eSteady Work\u003c\/i\u003e will learn: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eHow the system enabled a team to successfully scale up service when a Newtown, CT, Starbucks became a center for global media and the local community after a tragic shooting at an elementary school.\u003c\/li\u003e\n\u003cli\u003eHow Starbucks leaders implemented the flexible operating system by becoming immersed in the daily work of frontline partners -- baristas, cashiers, and support persons -- as they made espresso drinks, brewed coffee, steamed milk, heated sandwiches, restocked food, cleaned, replenished items, and interacted with customers.\u003c\/li\u003e\n\u003cli\u003eHow managers observed, timed, and mapped the steps required to do the frontline work and broke every task into timed components.\u003c\/li\u003e\n\u003cli\u003eHow point-of-sales data was combined with work components to create standardized routines or \"plays\" for every job so managers and partners could respond quickly and efficiently to surges in customer demand.\u003c\/li\u003e\n\u003cli\u003eHow task standardization and steady work cadences improved employee productivity and turnover, and customer satisfaction.\u003c\/li\u003e\n\u003cli\u003eHow the operating system supported Starbucks' initiative during the financial crisis to get back to its founding principles of people, community, and good coffee.\u003c\/li\u003e\n\u003cli\u003eHow the shift to robust standard work routines allowed managers at busy stores to take scheduled days off -- in a row without getting frantic calls from the store \u003c\/li\u003e\n\u003cli\u003eHow to implement, sustain, and spread this proven framework for a comprehensive continuous improvement system -- at a single location and throughout the organization.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eSteady System Handles Restaurant Demand Fluctuations\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eClear, concise, and actionable, \u003ci\u003e Steady Work\u003c\/i\u003e is a must-read for managers and executives in retail, restaurant, and service industries as well as continuous improvement professionals in any business. It explains in detail how a lean operating system solved a critical problem that every business faces, especially quick-service restaurants: How to steadily meet huge fluctuations in customer demand with the right levels of staff and product mix.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 122\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.26 x 9.02 x 5.98 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e January 16, 2020\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42163559956615,"sku":"9781934109601","price":29.7,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/2623\/2711\/files\/7d831579149fa0a1a7373f87c0fc90ec.webp?v=1733298312","url":"https:\/\/booksby.splitshops.com\/products\/steady-work-paperback","provider":"Books by splitShops","version":"1.0","type":"link"}