{"product_id":"the-conflict-resolution-training-program-paperback","title":"The Conflict Resolution Training Program - Paperback","description":"\u003cp\u003eby \u003cb\u003ePrudence B. Kestner\u003c\/b\u003e (Author), \u003cb\u003eLarry Ray\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eThe Conflict Resolution Training Program Participant's Workbook offers both new and seasoned negotiators, mediators, and arbitrators a step-by-step approach for learning dispute resolution techniques. This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts. Trainers and participants can select the sections of the flexible program that best meet their specific objectives and goals.\u003c\/p\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003e\u003ci\u003eThe Conflict Resolution Training Program Participant's Workbook\u003c\/i\u003e offers both new and seasoned negotiators, mediators, and arbitrators a step-by-step approach for learning dispute resolution techniques. This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts. Trainers and participants can select the sections of the flexible program that best meet their specific objectives and goals. \u003cbr\u003e Authors Prudence Bowman Kestner and Larry Ray have years of experience conducting conflict-resolution trainings and seminars with a wide variety of organizations. Together they developed the Participant's Workbook based on their highly successful Conflict Resolution Training Program. The workbook includes valuable lessons on multi-option dispute resolution, conflict and conflict management, communication skills, values, perspectives, creativity, consensus, negotiation, mediation, and arbitration. \u003ci\u003eThe Conflict Resolution Training Program\u003c\/i\u003e includes \u003c\/p\u003e\u003cul\u003e \u003cli\u003eAn exploration of such critical issues as stereotyping, perspectives, and power\u003c\/li\u003e \u003cli\u003eA description of how creativity is of vital importance for resolving conflicts\u003c\/li\u003e \u003cli\u003eSuggestions for honing communication skills such as empathic listening, questioning, validating, reframing, and nonverbal communication\u003c\/li\u003e \u003cli\u003eA proven multi-option approach to dispute resolution\u003c\/li\u003e \u003cli\u003eRecommendations for dealing with crisis, the nature of conflict, styles of conflict management, and impasse\u003c\/li\u003e \u003cli\u003eAn explanation of the distinction between positions and issues\u003c\/li\u003e \u003cli\u003eDetailed descriptions of the stages of mediation\u003c\/li\u003e \u003cli\u003eRole plays for learning mediation skills \u003cp\u003e\u003cbr\u003e \u003c\/p\u003e \u003c\/li\u003e \u003c\/ul\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003ePrudence Bowman Kestner is president of the Institute for Organizational and Personal Transformation, Inc. (I-OPT). Formerly she was the associate director of the American Bar Association's Section on Dispute Resolution (ABA\/ADR). \u003cbr\u003e \u003cbr\u003e Larry Ray is an attorney in private practice. He served as executive director for the National Association for Community Mediation (NAFCM) and for the American Bar Association (ABA) Section of Dispute Resolution. He provides training for the American Management Association (AMA), the Maryland State Highway Administration, and the Graduate School, USDA. He arbitrates for the National Association of Securities Dealers (NASD) and United States Arbitration and Mediation (USAM). He mediates for the World Banks Group, the United States Postal Service, the National Archives, and the U.S. Office of Special Counsel. He serves as a senior instructor for the George Washington University School of Law and Keller Graduate School. \u003cbr\u003e \u003cbr\u003e Kestner and Ray have conducted trainings in communication, conflict management, mediation, and negotiation.\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 176\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.5 x 10.7 x 8.2 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e January 09, 2002\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42131577798791,"sku":"9780787955816","price":54.65,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/2623\/2711\/files\/4f0825505a03282753d092cb1c82b3d7.webp?v=1732620011","url":"https:\/\/booksby.splitshops.com\/products\/the-conflict-resolution-training-program-paperback","provider":"Books by splitShops","version":"1.0","type":"link"}