{"product_id":"the-ultimate-customer-experience-5-steps-everyone-must-know-to-excite-your-customers-engage-your-colleagues-and-enjoy-your-work-hardcover","title":"The Ultimate Customer Experience: 5 Steps Everyone Must Know to Excite Your Customers, Engage Your Colleagues, and Enjoy Your Work - Hardcover","description":"\u003cp\u003eby \u003cb\u003eScott McKain\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eIn \u003ci\u003eThe Ultimate Customer Experience\u003c\/i\u003e, Scott McKain, award-winning speaker and author, reveals the five steps for connecting with customers in today's changing workplace. \u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003ci\u003eWhen was the last time you were a customer and received the Ultimate Customer Experience? Can you even remember?\u003c\/i\u003e \u003cp\u003e\u003c\/p\u003eI've received great service from companies that I know didn't give a damn about my business. You have, too, I'll wager. How did that happen? Here is one possible answer: an individual cared about customers and overcame the obvious deficiencies in their organization's inferior approach and lack of values. \u003cp\u003e\u003c\/p\u003eThere are five fundamental aspects to create the Ultimate Customer Experience for the clients and prospects you deal with every single day. Even during this post-pandemic period as we come to grips with--and try to learn how--business has been changed forever, the level at which we connect with customers has never been more important. \u003cp\u003e\u003c\/p\u003eThe five steps to creating an Ultimate Customer Experience are: \u003cp\u003e\u003c\/p\u003e1. Don't Make It Right . . . GET It Right! \u003cp\u003e\u003c\/p\u003e2. Make a Great Impression \u003cp\u003e\u003c\/p\u003e3. Serve with Empathy \u003cp\u003e\u003c\/p\u003e4. Connect with Emotion \u003cp\u003e\u003c\/p\u003e5. Take Personal Responsibility \u003cp\u003e\u003c\/p\u003eIf your company gave you this book, it means they are committed to improving the experiences you create for customers and colleagues. No organization invests in an activity--or asks their employees to invest in an activity--in which they had little interest. Your company believes that you are its most important asset! \u003cp\u003e\u003c\/p\u003eIf you are investing your own resources reading this book, that means you're taking the most important step any of us can ever take--a step toward personal growth. You wouldn't read this book if all you want to do is tread water and remain the same. \u003cp\u003e\u003c\/p\u003eYou must take personal responsibility for how you engage your customers--let me show you how.\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 160\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.69 x 8.34 x 5.31 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e June 20, 2023\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42173547511943,"sku":"9781637632123","price":24.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/2623\/2711\/files\/606581c7e99e197b0a117bd7050834e2.webp?v=1733368323","url":"https:\/\/booksby.splitshops.com\/products\/the-ultimate-customer-experience-5-steps-everyone-must-know-to-excite-your-customers-engage-your-colleagues-and-enjoy-your-work-hardcover","provider":"Books by splitShops","version":"1.0","type":"link"}