{"product_id":"troubleshooting-microsoft-teams-enlisting-the-right-approach-and-tools-in-teams-for-mapping-and-troubleshooting-issues-paperback","title":"Troubleshooting Microsoft Teams: Enlisting the Right Approach and Tools in Teams for Mapping and Troubleshooting Issues - Paperback","description":"\u003cp\u003eby \u003cb\u003eBalu N. Ilag\u003c\/b\u003e (Author), \u003cb\u003eArun M. Sabale\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eLearn and understand Microsoft Teams functionality, potential issues, and the tools available to troubleshoot Teams. This book provides a complete overview of Teams Phone system (PSTN) connectivity, call routing and quality troubleshooting, and best practices to support a Teams environment.\u003cbr\u003eThe book begins with an introduction to Microsoft Teams and it provides a troubleshooting terminology. You will understand how to identify and develop a systematic approach for troubleshooting Teams. You will learn Teams Phone (voice) management and how to handle issues related to: Direct Routing connectivity, call routing, emergency calling, and much more. The book covers issues related to Teams client-side and external access along with Teams call quality troubleshooting. You will gain knowledge of real-world issues and use Teams troubleshooting tools such as the: Connectivity Analyzer, call diagnostic tool, SBC Syslog, Call Quality Dashboard, and quality analytics tool. You will go through the: Call Quality Dashboard with custom queries, PowerBI connector tool for the Teams Call Quality Dashboard, Teams Phone system Direct Routing Health Dashboard for call quality troubleshooting, and learn how to design PowerBI-based Teams reports.\u003cbr\u003eAfter reading this book, you will be able to quickly diagnose Teams connectivity and quality problems, and discover the root cause of any Teams issue. This book also is a practical guide you can use to prepare for the certification exam on troubleshooting Microsoft Teams (Exam MS-740).\u003cbr\u003e\u003cb\u003eWhat You Will Learn\u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eUnderstand Microsoft Teams service components and their functionality\u003c\/li\u003e\n\u003cli\u003eUnderstand unique approaches and techniques to identify an issue, capture the diagnostic log, and analyze the log\u003c\/li\u003e\n\u003cli\u003eDetect poor audio\/video calls and troubleshoot underlying problems\u003c\/li\u003e\n\u003cli\u003eTroubleshoot and administer Teams Phone system connectivity and call routing issues\u003c\/li\u003e\n\u003cli\u003eUse the Call Quality Dashboard, and Analytics, for call quality troubleshooting\u003c\/li\u003e\n\u003cli\u003eUnderstand and design a custom call report based on PowerBI report templates\u003c\/li\u003e\n\u003cli\u003ePrepare for the certification exam on troubleshooting Microsoft Teams (Exam MS-740)\u003c\/li\u003e\n\u003c\/ul\u003e\u003cb\u003eWho This Book Is For\u003c\/b\u003e\u003cp\u003eMicrosoft Teams administrators, support engineers, helpdesk engineers, telecom admins, and network engineers\u003c\/p\u003e\u003cbr\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003eLearn and understand Microsoft Teams functionality, potential issues, and the tools available to troubleshoot Teams. This book provides a complete overview of Teams Phone system (PSTN) connectivity, call routing and quality troubleshooting, and best practices to support a Teams environment.\u003cbr\u003eThe book begins with an introduction to Microsoft Teams and it provides a troubleshooting terminology. You will understand how to identify and develop a systematic approach for troubleshooting Teams. You will learn Teams Phone (voice) management and how to handle issues related to: Direct Routing connectivity, call routing, emergency calling, and much more. The book covers issues related to Teams client-side and external access along with Teams call quality troubleshooting. You will gain knowledge of real-world issues and use Teams troubleshooting tools such as the: Connectivity Analyzer, call diagnostic tool, SBC Syslog, Call Quality Dashboard, and quality analytics tool. You will go through the: Call Quality Dashboard with custom queries, PowerBI connector tool for the Teams Call Quality Dashboard, Teams Phone system Direct Routing Health Dashboard for call quality troubleshooting, and learn how to design PowerBI-based Teams reports.\u003cbr\u003eAfter reading this book, you will be able to quickly diagnose Teams connectivity and quality problems, and discover the root cause of any Teams issue. This book also is a practical guide you can use to prepare for the certification exam on troubleshooting Microsoft Teams (Exam MS-740).\u003cbr\u003eWhat You Will Learn\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eUnderstand Microsoft Teams service components and their functionality\u003c\/li\u003e\n\u003cli\u003eUnderstand unique approaches and techniques to identify an issue, capture the diagnostic log, and analyze the log\u003c\/li\u003e\n\u003cli\u003eDetect poor audio\/video calls and troubleshoot underlying problems\u003c\/li\u003e\n\u003cli\u003eTroubleshoot and administer Teams Phone system connectivity and call routing issues\u003c\/li\u003e\n\u003cli\u003eUse the Call Quality Dashboard, and Analytics, for call quality troubleshooting\u003c\/li\u003e\n\u003cli\u003eUnderstand and design a custom call report based on PowerBI report templates\u003c\/li\u003e\n\u003cli\u003ePrepare for the certification exam on troubleshooting Microsoft Teams (Exam MS-740)\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eBalu N. Ilag\u003c\/b\u003e is currently working as Unified Communication and Collaboration Engineer. His role combines product support and customization, implementation, and strategic guidance for enterprise customers. He is fascinated with artificial intelligence (AI) and machine learning (ML) technology. Balu is a Microsoft Certified Trainer (MCT), former Microsoft MVP (2013-2019), and Microsoft Certified Solution Expert (MCSE) for communication. He regularly writes blog posts and articles on Microsoft products.\u003cbr\u003e\u003cb\u003eArun M. Sabale\u003c\/b\u003e is a Microsoft Certified Azure architect and Microsoft Certified Modern Desktop Expert. He has written several blog posts on Azure services and automation, PowerShell, ARM, and Terraform. Arun has more than 12 years of experience in PowerShell automation and other Microsoft services such as AD, DNS, DHCP, and VMM, and more than six years of experience in Azure infra design\/deployment\/automation, PowerShell, ARM, Terraform, and Azure DevOps. His current role is a combination of Azure design and development and automation.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 459\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.98 x 10 x 7 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e September 28, 2022\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":42128406773895,"sku":"9781484286210","price":70.18,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0601\/2623\/2711\/files\/50fc95a9ad435b0470e07df99cfde899.webp?v=1732595240","url":"https:\/\/booksby.splitshops.com\/products\/troubleshooting-microsoft-teams-enlisting-the-right-approach-and-tools-in-teams-for-mapping-and-troubleshooting-issues-paperback","provider":"Books by splitShops","version":"1.0","type":"link"}