A Public Sector Journey to Operational Excellence: Applying Lean Principles to Public Policy - Paperback

by Kate McGovern (Author)

This book examines the power of linking Lean government operations and purposeful public policy. When Lean process improvement principles and techniques entered the public sector after decades of proven effectiveness in private industry, it brought the same transformative potential.

Author Biography

Kate McGovern, MPA, Ph.D. is a Lean trainer and practitioner in the public sector. In addition to facilitating kaizen projects for state, municipal and non-profit organizations, Kate taught Lean Belt programs and public management classes for New Hampshire's Bureau of Education & Training. She has worked as a Lean trainer for the states of Vermont, Rhode Island, South Dakota, and Massachusetts through Daniel Penn Associates. Having previously taught at Springfield College, School of Human Services, Kate is currently an instructional faculty member at College Unbound in Providence, Rhode Island. She is a contributor to the PA Times and the author of Challenges in Pension Governance: A Case Study of the New Hampshire Retirement System and A Public Sector Journey to Lean: Fighting Muda in Times of Muri.