Assessment and Accountability in Reference Work - Paperback

by Susan Griswold Blandy (Editor), Lynne M. Martin (Editor), Mary L. Strife (Editor)

This book, first published in 1992, explores the issue of library assessment methods and the impact of accountability on the delivery of reference services. It analyses a wealth of assessment methods that librarians use to collect data and create standards that are practical and useful in accounting for reference services.

Author Biography

Susan Griswold Blandy, Lynne M. Martin, Mary L. Strife