Developing and Using Quality Indicators for Emergency Medical Services Evaluation and Improvement: A Resource Manual for EMS Quality Managers - Paperback

by Craig Stroup (Author)

With the ever changing healthcare environment surrounding the Emergency Medical Services (EMS) industry today, now more than ever EMS administrators, paramedics and EMT's need to be able to show what their systems are doing and how well they are doing it. This is the true utility and purpose of the quality indicator. Whether you call them benchmarks, measures, metrics, markers or indicators, understanding how to capture and present EMS system performance information is often a difficult but important task. This book focuses on helping CQI professionals with a very important part of their comprehensive EMS-CQI program; the closing of the gap between collecting data and acting on it.

Author Biography

Craig is the Director of a non-profit patient safety center in northern California and is a member of the Contra-Costa County Quality Leadership Team. With over 30 years of experience in EMS at all levels. He has received his leadership certification in quality from the national Institute of Healthcare Improvement (IHI). Craig has published his work in the Joint Commission Journals of Quality and numerous other EMS journals. He has been appointed and participated in many state and national EMS committees charged with developing programs and indicators for quality Improvement.