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by Enamul Haque (Author)
Looking to optimise your organisation's service delivery and maximise value creation? Enterprise Service Management (ESM) is the management approach you need. In this comprehensive guide to ESM, you will learn everything you need to know to succeed in the modern digital environment. This book covers everything from the paradigm shift and digital transformation to the ESM framework, operating model, and the latest trends in ESM. You will discover how to establish an ESM operating model, create an ESM strategy, implement ESM OKRs, and more. With practical insights and examples from various departments within an organisation, including IT, finance, and procurement, this book is essential for anyone interested in adopting a service-oriented mindset to achieve ESM success.
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A small yet very thoughtful devotional book. A beautiful way to promote seeing God everyday in everything.
Very engaging book. Be like Ché
Love the book! Can't wait to use it!!!
Excellent book and well-written and concise information. As new goat owners, we are delighted to have found it!
I enjoyed every page of this wonderful biography. He’s the best ! So wonderful to learn the in’s and outs of his family and life
