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by Jeffrey Tefertiller (Author)
This book gives leaders a tactical and operational guide to implementing or improving an ITSM program. Most ITSM processes are included, as well as structuring the strategic vision for YOUR ITSM program.
Jeffrey Tefertiller has been a leader in the IT Service Management area for 25 years. He has led a Managed Service company, worked in-house leading process initiatives, and owns an ITSM consulting practice.
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A small yet very thoughtful devotional book. A beautiful way to promote seeing God everyday in everything.
It’s the best. Worth every penny.
buen libro para dar los primeros pasos para aprender inglés
The book was bent in the top corner but overall i love it!
Great feel yum yum
