by John Sansbury (Author), Ernest Brewster (Author), Aidan Lawes (Author)
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
Author Biography
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.
Number of Pages: 226
Dimensions: 0.48 x 9.61 x 6.69 IN
Publication Date: March 21, 2016
