Managing Digital Governance: Issues, Challenges, and Solutions - Hardcover

by Yu-Che Chen (Author)

This book provides public managers with an integrated conceptual framework for making informed electronic governance decisions. The book focuses on the core issues that public administrators face when using information and communication technologies (ICTs) to produce and deliver public service and to facilitate democratic governance. The issues include digital inclusion (digital divide), telecommunication infrastructure, information and service integration, ICT service management, ICT management capacity building, digital privacy and security, virtual transparency and accountability, and online civic engagement.

Author Biography

Yu-Che Chen is Director of the Global Digital Governance Lab and Associate Professor of Digital Governance in the School of Public Administration, College of Public Affairs and Community Service at the University of Nebraska Omaha, USA.