Managing the Hidden Organization: Strategies for Empowering Your Behind-The-Scenes Employee - Paperback

by Terrence E. Deal (Author), Deal Jenkins (Author), Jenkins Deal Jenkins (Author)

Using actual case histories that readers can apply directly to their businesses, two experts in organizational behavior, corporate culture, and customer service demonstrate how to dramatically improve a company's overall performance by motivating behind-the-scenes workers. Deal is the bestselling author of Corporate Cultures, which has sold 75,000 copies.