Other People's Shoes: 40 questions for leaders and managers - Paperback

by Ken Jarrold (Author)

Other People's Shoes is an illuminating exploration of leadership and management and their importance to organisations. Ken Jarrold draws on his almost 50 years of experience as a senior NHS manager, chair and member of boards, and consultant, to share a wealth of knowledge about how to manage effectively and forge a path forward, one that works for the organisation and inspires its most valuable resource: the frontline staff. Focusing on the values, personal qualities and mindset that are essential to good managers and leaders, this book clearly defines where management ends and leadership begins. Ken separates the two roles into equal but distinct categories and demonstrates how the two require different approaches and different skill sets. A list of 40 incisive questions invites you to reflect on your performance, preconceptions and expectations, leaving you with a clear idea of how to become a better manager or leader. Other People's Shoes reveals the humanity and emotional intelligence necessary to management and leadership and provides a rich source of practical tools and tips that will improve your understanding and your performance. It is essential reading for managers, leaders and anyone who aspires to be a leader.

Author Biography

Ken Jarrold CBE joined the NHS in 1969 as a National Administrative Trainee having been awarded a 1st Class Honours Degree in History at Cambridge University and having been President of the Cambridge Union Society. During his time as an NHS manager Ken was Director of Human Resources and Deputy to the Chief Executive of the NHS in England for three years and a Chief Executive of District, Regional and Strategic Health Authorities for 20 years. Ken held many national roles including President of the Institute of Healthcare Group that produced the learning materials for Managing Health and Social Services and of the National Reference Group on Health Inequalities. Ken has been an Honorary Professor in the School of Medicine and Health Durham University, and at York and Salford Universities. Ken is an Honorary Doctor of the Open University. Since retiring from full time work Ken has held Chair and Board Member roles in the NHS, Central and Local Government and the Housing sector. Ken is currently Chair of the Board of Directors and Council of Governors at the Northumberland Tyne and Wear NHS Foundation Trust and Patron of the NHS Retirement Fellowship. Ken is Director of Other People's Shoes Ltd and does consultancy with the NHS and the wider public sector including coaching, workshops and Board and Team development.