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by J. Teboul (Author)
This book contains a simple but powerful definition of services based upon a separation between back-stage and front-stage activities. Services deal with front interactions, production and manufacturing with back-stage operations. Teboul uses this distinction to systematically explore the important issues of the field.
JAMES TEBOUL is a professor at INSEAD, France in the field of Operations and Service Management. His main areas of research are supply chain management, quality management and management of services. Teboul has been the Director of the INSEAD International Executive Programme and a consultant to industrial & service organizations. He is a member of the editorial board of the International Journal of Service Industry Management and a leading business author and expert.
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A small yet very thoughtful devotional book. A beautiful way to promote seeing God everyday in everything.
It’s the best. Worth every penny.
buen libro para dar los primeros pasos para aprender inglés
The book was bent in the top corner but overall i love it!
Great feel yum yum
