The Customer Communication Formula: How to communicate with your customers and boost your customer service brand - Paperback

by Charlotte Purvis (Author)

Elevate Your Communication and Customer Service Skills

Communication and Customer Service are the Top 2 In-Demand Skills employers prioritize in today's job market, according to LinkedIn. The Customer Communication Formula will help you get to the next level in both of these skillsets.

As a Customer Service Professional, you already know the importance of your communication skills. This book is a highly-rated manual ( and even a course guide) for developing your skillsets and your own communication brand.
Here's what you will learn:
- The 3-F Formula for customer communication, tested for 25+ years
- Preferred words and phrases for effective customer communication
- Words and phrases to avoid
- Why the recommendations in this book are so important for your skillset
- Plus, success stories and lessons from Customer Service Professionals just like you

Customer Service Leaders will discover how to:
- Analyze your company's customer service program.
- Customize your customer service approach.
- Provide great customer service even during a crisis or critical event.
- Manage challenging customer situations with ease.
- Assure the quality of your Quality Assurance - with advice from Jeffrey Newman, Porsche Cars North America, Inc.