by Clay Spinuzzi (Author)
Topsight-the overall understanding of the big picture-is hard to achieve in organizations. There's too much going on, too many moving pieces. But without topsight, we have a hard time figuring out how information circulates, where it gets stuck, and how we can get it unstuck.
Topsight is hard to get-but you can get it. I know: I've been achieving topsight into various organizations for over 20 years. Along the way, I've developed an approach in which I gather clues, confirm details, model social interactions, and use all of these to systematically achieve topsight. Read this book and you'll learn how to
- design a field study at your organization
- convince your organization and individuals to take part in the field study
- conduct the field study, collecting solid data
- characterize the data you collect
- analyze the data using several different models, providing insights into systemic issues that haven't yet been understood within the organization
- present your findings and recommend ways to solve those systemic issues
- codesign workflow and tools with the individuals who will use them
Number of Pages: 414
Dimensions: 0.85 x 8 x 5.25 IN
Publication Date: March 13, 2018
