You Are What You Don't Say: Finding a New Paradigm for Business Communication - Paperback

by David L. Day (Author)

Tenth Anniversary Update!
A communication book for turbulent times!
For a decade, David Day's You Are What You Don't Say has been a beacon for business leaders wanting to improve the clarity, effectiveness, and influence of their communication. It called out a growing trend of rudeness and disrespect in public discourse. Now, with the greater detachment from human experience brought by increasing use of Large Language Models (LLMs), and political and social rhetoric becoming ever more divisive, the author has been compelled to bring an updated version to cover business and social developments of the last ten years,
Addressing changes brought by Artificial Intelligence, the COVID experience, and a decade of social division and upheaval, Day has created a work that should be considered vital to those seeking to communicate effectively in today's business environment.
With the potential to serve also as a guide for those developing LLMs now being used extensively, this writing can be a critical handbook for leaders searching to find their way in a dramatically changed business communication environment.

You Are What You Don't Say - Finding a New Paradigm for Business Communication remains a book about bringing a new era of respect, trust, kindness and inspiration to all of our business lives.

This has never been just another book about where to put your hands when you talk. The world needs much more than that. Business in the twenty-first century is moving and changing so rapidly that success can only come to individuals and organizations which are fluid, innovative, and creative in their approaches and their exchange of information. Authored by a communication expert with more than thirty-five years of strategic communication consulting experience, You Are What You Don't Say - Finding a New Paradigm for Business Communication is written for readers who want to understand why certain things work in communicating, and how some communication approaches are far better than others in today's business environment.

Day explores how meanness has become so prevalent in society and gives specific guidelines for finding the way to more innovative dialogue. This book can be a life-changing experience for anyone seeking to become more influential, liked, respected, and successful in their business and personal life.

Author Biography

David L. Day is an internationally known expert in business communication. For over thirty years he has conducted high stakes communication coaching for executives of many of the largest companies in the world. He has regularly prepared teams for crisis communication, regulatory hearings, and issue resolution.